Refund Policy
Refund Policy – On Time Pressure Washing & Striping
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At On Time Pressure Washing & Striping, customer satisfaction is our top priority. We stand by the quality of our work and strive to exceed expectations. Please review our refund policy below:
Service Satisfaction Guarantee
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If you are not satisfied with the results of your pressure washing or striping service, please notify us within 48 hours of job completion.
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We will assess the issue and, if warranted, offer to re-clean or re-stripe the affected area at no additional cost.
Refund Eligibility
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Full or partial refunds may be issued only if the service was not performed as agreed in writing (e.g., scope of work not met, clear quality issues).
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Refunds will not be provided for services that meet industry standards and were approved at completion.
Non-Refundable Situations
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Weather delays or rescheduling beyond our control
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Pre-existing surface damage or stains that cannot be fully removed
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Customer cancellations within 24 hours of scheduled service
Deposits & Payments
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Deposits are non-refundable once materials have been purchased or the crew is en route.
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Final payment is due upon project completion unless otherwise agreed in writing.
How to Request a Refund or Rework
Please contact us at OnTimePWS@gmail.com with your service date, address, and a brief description of the issue. We will respond within 1–2 business days.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.